Hello! Welcome to DEXMA!
We are very happy to have you here with us and excited to be working together 🤩
You will receive an email from our Customer Success team (that's us 😎) with all the information you need to get started on our Platform (credentials, resources...).
You are too excited to wait for our email? Here you have some resources to start learning:
- Take the demo tour around our Platform and learn how to use it.
- Why don't you start taking a look at the start guide of DEXMA? You will learn there how to create your first account.
Once you have your first account created, follow our articles to learn how to:
- Create a new gateway
- Start sending data to the platform and/or Import an excel of data
- Visualise data in DEXMA
Let's get started! 🤩
In DEXMA we like to say that we want to be by your side from the start of your project to the end, so everything you need is unified in a single platform.
Imagine now that you have a customer with 1,000 sites, where to start?
First of all, you need to Detect those sites with a smaller ROI and a higher savings potential. Then, you should focus on those sites selected and Analyse them in order to understand where the savings potential are and do something about it, start saving.
Well, in DEXMA we have already implemented these 2 solutions: Detect and Analyse.
Contact us if you want more information about any of the solutions!
Since you have already started working with us, we will have a strong and close relationship together along your journey with DEXMA, so we figured that you need to know a little bit about us!
How do we work?
DEXMA currently has 6 different teams:
- Marketing & Sales
- Operations (Customer Success Team)
- Project management
- Systems & Development
And we are about 45 people in the company, based in Barcelona.
This is us!
Support and Reporting
From now on, every time that you have a need or question about our Platform, you will be able to:
- Look for the solution in our Help Center
- Report it to us through our Help Center or directly to email@example.com. Please follow these guidelines when reporting an issue.
When you can't solve your issues with our Help Center and report a case, you can do the follow-up using the same Help Center site. For this, you will have to create a username and password to get into our ticketing system and track from there all your cases.
Once you have your credentials, through this tool you can check your cases' status and solve, reply or just close them.
You can follow help articles, in case you want to be notified when changes are made:
Finally, every time you try to submit a new request, several articles will appear related to the Subject that might help you solve directly your request:
In DEXMA we also provide full customization of the Platform, so that DEXMA appears to your clients as your own solution.
Contact us if you want more information about this