Contacting Customer Support for the EM Platform



Support is available on work days from 9 to 18h CET to answer questions regarding the current features and functionality

You can contact us via email, or webform once logged in to our support portal:


When submitting a support ticket, please provide:

  • Account name and/or number where you are experiencing the issue, ex: 293 - Corporate Buildings
  • Name of the gateway, device, parameter and location involved with the issue
  • Section of the software where you experienced the issue: ex. Analyse -> Consumption or Configuration -> Locations...
  • Steps that you took when the issue occurred, including screenshots.
  • Attach any file/document that you are experiencing the issue with so that we can run tests on this ourselves (.csv, .xls, .pdf...)

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