Support is available on work days from 9 to 18h CET to answer questions regarding the current features and functionality
You can contact us via email, or webform once logged in to our support portal:
When submitting a support ticket, please provide:
- Account name and/or number where you are experiencing the issue, ex: 293 - Corporate Buildings
- Name of the gateway, device, parameter and location involved with the issue
- Section of the software where you experienced the issue: ex. Analyse -> Consumption or Configuration -> Locations...
- Steps that you took when the issue occurred, including screenshots.
- Attach any file/document that you are experiencing the issue with so that we can run tests on this ourselves (.csv, .xls, .pdf...)