Configuring a No Data Alert


The Energy Management Platform allows to create several types of alerts that will help you to detect some inefficiencies on your facility. In this article, you are going to learn all about the No Data alert. For more information about all types of alerts, click here.


What is a No Data alert?

The No Data alert is very useful to know when there's no data coming into the EMS from a specific device. 


Generate a No Data alert

In order to create a No Data Alert, you must go to Alerts and click on New alert.  

Select the No Data alert and fill all the information in order to configure it properly. 
  • Alert name: write a distinctive name for the alert
  • Condition: Define after which time period without receiving any data you want to be notified (1h, 3h, 12h...?)
  • Activate?: the alert can be active or inactive.
  • Applies to: select the devices for which the alert is going to be applied. 
  • Notifications: select the frequency at which you want to be warned, each hour, each day, etc.
  • Select if you want to receive the alert by mail and to which users you want them to be sent.




How does it work?

This alert was thought for real-time data insertion, in a chronological order.

Once the alert has been set up, it will be triggered on the following when the device X does not receive data for a longer period than the time period you defined in the Condition field. 

To do that, the system compares the timestamp of the value that is being inserted with the timestamp of the last reading value the platform received.

NOTE: Pay attention when inserting historical data. The 'historical' timestamp will be compared to the last reading's timestamp and the alert will also be triggered. Because of that, you might receive mails that you are not expecting, so we recommend you to deactivate those alerts when planning to insert historical data.


And you can now start configuring all your No-Data alerts. It's that easy!

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